Email support
Privacy requests
Use the same support email or review our privacy policy.
What to include
Please include a short description of the issue and the type of device you are using. Screenshots can help, but do not send your password or other sensitive information.
Account deletion
Open Bottle Vault, select Settings, and choose Delete account. The app asks for confirmation before permanently removing the account and associated cloud collection. This action cannot be undone.
Using Bottle Vault without an account
An account is optional. You can organize a collection using on-device features without signing in. A Bottle Vault account enables private cloud backup and synchronization across devices.
Label recognition
Bottle identification and estimated prices are provided as helpful starting points and should be reviewed before saving. Availability and market value vary by retailer, region, release, bottle condition, and time.
Camera and photos
Camera access is used only when you choose to photograph a bottle label. Photo-library access is used only when you choose an existing image for label recognition.
Response time
We aim to respond to support requests within two business days. Complex account or privacy requests may require identity verification.